Shipping Policy
Free Shipping on All Orders
At Joovvy, we’re pleased to offer FREE shipping on all orders to make your shopping experience even better!
Order Processing Times
Once your order is placed, please allow 1-3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is on its way to you. During peak times and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and begin after your order is dispatched. Estimated transit times:
- US: 15-20 business days
- UK: 17-25 business days
- Australia: 15-24 business days
- Canada: 14-20 business days
- Worldwide: 20-30 business days
Please note that during peak periods or holidays, shipping carriers may experience delays. Additionally, international orders may encounter customs delays that extend the estimated timeframe.
Order Changes & Accurate Shipping Details
Providing accurate and complete shipping details at checkout is essential to avoid delays or cancellations. If our system detects address issues, our customer support team will contact you within 3 business days for confirmation. If no response is received, we reserve the right to cancel the order.
For any errors in shipping details, please contact us via our Contact Us page within 24 hours of placing your order. We will do our best to accommodate changes, but modifications cannot be guaranteed after this window.
Delayed Delivery
While Joovvy strives for prompt delivery, delays may occur due to external factors like carrier disruptions, weather, or transit issues. We will work with the courier to resolve any problems and keep you updated.
In rare cases, delays during processing may occur due to product availability, address verification, or payment issues. We will notify you immediately if this happens.
Joovvy is not liable for delays caused by external factors, but we are here to assist and support you with any concerns.
Lost or Stolen Packages
If your package is lost or stolen, please contact us via our Contact Us page. While Joovvy cannot control events after your package is handed over to the carrier, we will follow up with the courier on your behalf. Depending on the situation, we may offer a replacement if the package is not recovered.
Policy Updates
Joovvy reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing from Joovvy, you agree to this policy and any updates made.
For questions or concerns, please contact us via our Contact Us page.