Refund & Return Policy

At Joovvy, we are dedicated to enhancing your parenting journey with high-quality, practical products. We stand by the effectiveness of our offerings and recommend using them for a minimum of 14 days to experience their full benefits. If, after 14 days of use and within our 60-day money-back guarantee, you are not completely satisfied, please contact us at or Contact Us page or via email at hello@joovvy.com for assistance to start an international or US return/exchange.

Cancellation Policy

For any changes or cancellations, please contact us within 24 hours of placing your order. After this period, your order will move into processing, and modifications may no longer be possible. If a cancellation request is made within the 24-hour window, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident that our products deliver results, which is why we encourage a 14-day trial period before requesting a return. If you are still unsatisfied within 60 days, you may return the item under our money-back guarantee. Please note that any shipping fees (if applicable) are non-refundable. Joovvy will provide a free shipping label for returns within the contiguous United States minus a restocking fee.

 Instructions

To begin a return, simply fill out the form on our Contact Us page and include your Order Number, Name, or Email Address used for purchase. Our support team will guide you through the return process to ensure a smooth experience. Upon receipt of your returned item(s) your refund will be processed and a credit will automatically be aplied to your original method of payment within 7-10 business days.

Damaged Items

We take great care in packaging to prevent damage. Items are considered damaged if they are defective or physically broken. Minor dents or scuffs on packaging that do not affect the product’s condition are not classified as damage.

For any questions or concerns, please reach out to us @hello@joovvy.com. We are here to help!